Returns & Exchanges

At Black Moon Botanica, we want you to be completely enchanted by your home sanctuary essentials. If your purchase doesn't align with your space, we offer returns on most unused items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our support team via email with your order number and the reason for your return to receive a return authorization.

• 2.
  Prepare the Package

  Securely pack the unused items in their original packaging, ensuring delicate botanical or glass items are well-protected for transit.

• 3.
  Ship the Item

  Affix the provided return shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our workshop inspects the returned goods, we will issue a refund to your original payment method within 5-7 business days.